Return & Refund Policy

At EQ Kid Books, we create books, workbooks, and products designed to help children build emotional intelligence, confidence, body awareness, boundaries, and important life skills. We want you to feel good about your purchase and your experience with us.

If something isn't right with your order, please reach out. We're happy to help.

Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return, your item must:

• Be unused and in the same condition in which you received it
• Be free from writing, coloring, markings, stains, tears, or other signs of use
• Include any original packaging or materials that came with the product
• Be accompanied by your order number, receipt, or other proof of purchase

Please contact us before sending a return. Returns sent without prior authorization may not be accepted.

Once your return has been approved, we will provide you with return instructions and the appropriate return address.

Books & Workbooks

Books may be returned within the 30-day return period as long as they are unused and in their original condition.

Because many of our books and workbooks include interactive activities, exercises, coloring pages, journaling prompts, or other spaces intended to be completed by the child or family, books or workbooks that have been written in, colored in, completed, altered, or otherwise used are not eligible for return or refund.

Non-Returnable Items

The following items are not eligible for return or refund:

• Digital products, downloadable materials, PDFs, or other electronically delivered products once they have been delivered or accessed
• Gift cards
• Personalized or customized products
• Books or workbooks that have been written in, colored in, marked, damaged, or visibly used
• Items marked as final sale
• Complimentary or promotional items
• Donated books or products that were not purchased by the person requesting the refund

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Damaged, Defective, or Incorrect Orders

We carefully prepare our products for shipment, but occasionally something can go wrong during fulfillment or delivery.

If your order arrives damaged, defective, misprinted, or incorrect, please contact us as soon as possible after receiving it.

Please include:

• Your order number
• A brief description of the issue
• Clear photographs showing the damage, defect, or incorrect item
• A photograph of the shipping package if the package was damaged during transit

Once we review the issue, we may offer a replacement, refund, or another appropriate resolution at no additional cost to you.

Please do not discard damaged items or packaging until we have reviewed your request, as photographs or additional information may be required.

Refunds

Once an eligible return has been received and inspected, we will notify you by email whether your refund has been approved.

If approved, your refund will be issued to your original method of payment.

Please allow several business days for the refund to appear after it has been processed. Processing times vary depending on your bank, credit card company, or payment provider.

Original shipping charges are generally non-refundable unless the return is the result of an error by EQ Kid Books or the product arrived damaged or defective.

Partial Refunds

In certain circumstances, we reserve the right to issue a partial refund rather than a full refund, including when:

• An eligible item is returned with minor damage or signs of handling
• Original packaging or included materials are missing
• Multiple products were purchased as part of a bundle and only part of the bundle is returned
• A promotional discount or offer affects the refundable value of the returned product

Items that have been substantially used, written in, colored in, or altered may be ineligible for any refund.

Late or Missing Refunds

If you have received confirmation that your refund was processed but have not yet received it, please first check with your bank or payment provider.

Refunds can take several business days to appear depending on the financial institution.

If your financial institution cannot locate the refund after the applicable processing period, please contact us at hello@eqkidbooks.com and include your order number so we can assist you.

Sale & Promotional Items

Unless specifically marked Final Sale, products purchased during a sale or promotion may still be eligible for return under this policy.

Refunds will be based on the actual amount paid for the returned item after discounts, promotional codes, or other offers have been applied.

Items specifically identified as Final Sale at the time of purchase are not eligible for return or refund, except where required by law or if the item arrives damaged, defective, or incorrect.

Exchanges

We currently offer exchanges primarily for items that arrive damaged, defective, misprinted, or incorrect.

If you received a product with an issue, please contact hello@eqkidbooks.com with your order number and photographs of the item.

For other exchange requests, please contact us before returning your product so we can determine whether an exchange is available.

Gifts

If you received an EQ Kid Books product as a gift, please contact us with as much order information as possible.

Approved refunds generally must be returned to the original method of payment used to make the purchase.

If a return is eligible but a refund to the original purchaser is not appropriate, we may, at our discretion, offer store credit or an exchange instead.

Return Shipping

Unless your return is due to an error by EQ Kid Books or an item that arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges and return shipping costs are non-refundable unless otherwise stated in this policy.

We strongly recommend using a trackable shipping method when returning an item. EQ Kid Books cannot guarantee receipt of returned packages that cannot be tracked or verified as delivered.

Please do not mail a return until you have contacted us and received return instructions.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible at hello@eqkidbooks.com.

We will do our best to accommodate your request. However, once an order has entered fulfillment or has shipped, we may be unable to cancel or modify it. In that case, the order will be subject to the standard return policy above.

Need Help?

We want your experience with EQ Kid Books to be a positive one.

For questions about a return, refund, damaged product, incorrect order, or exchange, please contact:

EQ Kid Books
Email: hello@eqkidbooks.com
Website: https://eqkidbooks.com/

Please include your order number whenever possible so we can assist you more quickly.